TRC offers our clients technical support on an annual paid contract basis. Our technical support/maintenance agreement entiltes you to unlimited technical assistance and expertise on the use of all TRC bridge design software. This agreement also provides unlimited free software maintenance to keep your exisiting version current with the latest updates. Please be aware that a lapse in coverage will incur a late fee to reinstate your agreement again. The late fee is as follows: a lapse less than 12 months is $100 and over 12 months is $150.

Benefits of purchasing TRC Software annual support/software maintenance:

• Access to our knowledgeable technical support staff who are bridge engineers by profession and use the software on a daily basis
• Receive software updates for free as they are released
• Recive 10% discount when upgrading to the next version release
• No late fees for software/support agreement contracts
• Free key replacement for corrupt or lost software keys(applies only to current versions)
• Free software CD replacement(applies only to current versions)
• Access to our FTP server for instant download of our software

You must have your support/maintenance agreement current to receive any assistance with the use of the software or any other technical issues such as setup/installation/troubleshooting of the software. TRC is not responsible in providing lost iai.key files due to misplaced, lost or damaged iai.key files. We will only replace the iai.key file for current versions of the program only. Also you must have your support agreement current to receive a replacement iai.key file.

Technical support is available between the hours of 8:00 a.m. and 5:00 p.m., PST. After hour request may be made via e-mail with a 24/hour quick response time. You may contact us via phone, fax or e-mail, as listed below:

Please note that e-mail is the preffered and fast way to receive a response to your technical questions.