Imbsen offers our clients technical support on an annual paid contract basis. Our technical support/maintenance agreement entiltes you to unlimited technical assistance and expertise on the use of all Imbsen bridge design software. This agreement also provides unlimited support with setup and maintenance of the software and free software maintenance updates to the software with a valid current version licensed. Our agreement last for one calendar year and doesn't end on the last calendar day of the year like other software companies. Instead it starts from the date of purchase and continues the coverage up to 1 calendar year.

Benefits of purchasing Imbsen Software annual support/software maintenance:

• Access to our knowledgeable technical support staff
• Receive software updates for free as they are released from our developers
• Recive 10% discount when upgrading to the next version release
• No late fees for software/support agreement contracts
• Free key replacement for corrupt or lost software keys(applies only to current versions)
• Free software CD replacement(applies only to current versions)
• Access to our FTP server for instant download of our software

You must have your support/maintenance agreement current to receive any assistance with the use of the software or any other technical issues such as the setup/installation/troubleshooting of the software. Any iai.key files for older non-current versions are the responsiblity of our clients. Imbsen Software Systems is not liable nor are we responsible in providing lost iai.key files to clients with non-current versions of our software.

Technical support is available between the hours of 8:00 a.m. and 5:00 p.m., PST. After hour request may be made via e-mail with a 24/hour quick response time. You may contact us via phone, fax or e-mail, as listed below:

: 916-366-0683

: 916-366-1501

: ytthao@imbsen.com